Frequently Asked Questions
We are happy to help you with any questions you may have.
Order and Payment
You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time of stocked products is 1-2 weeks. Products that are not in stock are delivered to the address within 8-9 weeks, including the production process.
You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time of the stocked products is 1-2 weeks, and the products that are not in stock are delivered to the address within 8-9 weeks, including the production process.
We are very sorry that the order was delayed due to unforeseen circumstances.
We know how excited you are to receive your products, and we handcraft our products with local artisans and makers. In addition, during periods of increased demand for furniture, our delivery times can take much longer than normal due to the increased pressure on our manufacturers.
We want you to know that we are working on shortening these times and preventing delays. You can find the delivery information of your order in the ‘.....’ section of our website and you can contact us via our WhatsApp support line.
We are conscious of avoiding overproduction, so we usually keep the most preferred small-volume products in our warehouse.
For this reason, the product you want may not appear in our stocks, but you can still order it. We queue your order according to our production intensity, produce it carefully for you and ensure that it reaches you within 8-9 weeks.
If you do not have the appropriate conditions to receive your products, you can keep your products in our warehouse free of charge for 30 working days after the delivery notification is made for you. If it exceeds 30 working days, you will be charged.
For detailed information, you can take a look at Contracts > Distance Sales Agreement.
Yes, you can order online with Whatsapp Support Line. If you are undecided about the details of the product you will buy or if you want to get support from an expert, our interior designer is waiting for you at the end of the phone. With our Whatsapp Support Line, you can ask all the questions you have in mind and place your order via Whatsapp. You can complete your payment via the online payment link sent by our team.
Delivery Details
You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time of stocked products is 1-2 weeks. Products that are not in stock are delivered to the address within 8-9 weeks, including the production process.
You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time of the stocked products is 1-2 weeks, and the products that are not in stock are delivered to the address within 8-9 weeks, including the production process.
We are very sorry that the order was delayed due to unforeseen circumstances.
We know how excited you are to receive your products, and we handcraft our products with local artisans and makers. In addition, during periods of increased demand for furniture, our delivery times can take much longer than normal due to the increased pressure on our manufacturers.
We want you to know that we are working on shortening these times and preventing delays. You can find the delivery information of your order in the ‘.....’ section of our website and you can contact us via our WhatsApp support line.
We are conscious of avoiding overproduction, so we usually keep the most preferred small-volume products in our warehouse.
For this reason, the product you want may not appear in our stocks, but you can still order it. We queue your order according to our production intensity, produce it carefully for you and ensure that it reaches you within 8-9 weeks.
If you do not have the appropriate conditions to receive your products, you can keep your products in our warehouse free of charge for 30 working days after the delivery notification is made for you. If it exceeds 30 working days, you will be charged.
For detailed information, you can take a look at Contracts > Distance Sales Agreement.
Yes, you can order online with Whatsapp Support Line. If you are undecided about the details of the product you will buy or if you want to get support from an expert, our interior designer is waiting for you at the end of the phone. With our Whatsapp Support Line, you can ask all the questions you have in mind and place your order via Whatsapp. You can complete your payment via the online payment link sent by our team.