Terms & Conditions

Terms and Conditions of Online Sale

In these Terms and Conditions (Terms): "our", "us", and "we" refers to NTL Holding Co Pty Ltd (ABN 63 673 064 705) and each of its related bodies corporate. All transactions are governed by these Terms:

GENERAL

a. Appearance, color, feel of your product can differ on your computer/tablet/other device to how they appear in reality. There is no refund for any such difference in appearance.

b. The display accessories shown on our website are not included in prices quoted are not part of your order.

c. All customers must be at least 18 years old and resident in Australia.

d. All products purchased are intended for personal, domestic and non-commercial use.

PAYMENT In-Store a. Initial deposit: Cash, EFTPOS, bank/personal cheques, money orders and credit cards (excluding Diners but including American Express) accepted. b. Final payment: Full payment required before delivery/pickup. Cash, EFTPOS, bank cheque, money order or credit card (excluding Diners but including American Express) accepted. Bank transfer or direct deposit accepted but must be fully cleared prior to delivery/pickup. Personal cheques not accepted for final payment. Manual or telephone credit card transactions may be refused. c. Goods will not be released until full (cleared) payment. Carriers are not authorized to accept funds.

On-Line We accept EFTPOS and credit card with payment required in full at time of purchase. Photo identification and credit card used may be required upon delivery/pickup for security.

DEPOSITS The following deposit (re invoice value) required: a. In-Store and finance order transactions: 20%. b. On-Line transactions: full payment at time of purchase (including delivery/additional charges). c. Orders taken over telephone: 10% deposit with deposit balance payable via direct deposit or/in-store.

d. Made-to-order transactions: 50%.

CANCELLATIONS The following cancellation fees (re invoice value) apply: a. In-Store, finance orders and On-Line transactions: 20%. b. Made-to-order transactions: 50%.

The cancellation fee will be deducted from your deposit.

DELIVERY & PICK UPS a. Check measurements to ensure goods fit. We are not liable if goods do not fit.

b. Delivery is based on reasonable access. Extra handling (eg stairs or assembly) on delivery may incur additional charges.

c. Delivery of marble, ceramic and concrete products will incur additional charges.

d. Cancelling or rescheduling delivery within two business days of delivery date incurs additional charges. e. Delivery times are estimates. We are not liable for delays. f. Identity verification required before handing over goods. g. Items labelled RTA require self-assembly.

h. Packaging disposal incurs additional charges. We are otherwise not responsible for removal. i. Our staff cannot assist in lifting goods during pickup due to OH&S requirements. j. Inspect goods upon receipt. Report damage immediately.

REFUND POLICY a. Goods are covered by guarantees under the Australian Consumer Law (ACL). A refund (or exchange/repair) will be issued in accordance with your rights under the ACL. b. A refund will be issued if we are unable to supply goods.

c. Soft furnishing goods are non-refundable unless faulty due to health regulations.

d. No refund or exchange for change of mind/circumstances.

e. All payments refunded by bank transfer.

WARRANTIES a. Supplier warranties cover the following defects: i. Timber products: 1 year structural. ii. Lounges: 5 years structural on frames; 3 years on seating and mechanisms; 1 year on stitching/covering.

iii. Electric recliners: 3 years on motors and mechanisms; 1 year on lights, USB charges, switches and Bluetooth devices. b. All other goods have manufacturers' warranties.

c. Defects covered by supplier warranties will be repaired or replaced at our discretion, without cost for parts or direct repair labour. d. Supplier warranties exclude fading, general usage and use outside prescribed use.

PROOF OF PURCHASE To apply for a refund, exchange, repair or claim a warranty the original purchaser must provide clear proof of purchase (tax invoice or receipt).

GENERAL TERMS & CONDITIONS The General Terms and Conditions on our website (from time to time) prevail in case of any inconsistency with these Terms.

DIRECT MARKETING We may provide you information about products, services, and promotions. Opt-out options are available. See our Privacy Policy.

These Terms may change without prior notice. Check our website: www.nowthatsliving.com.au/terms-conditions for the latest Terms.